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Acenté
23 Sep 2019
Views 630

Shipping Information


Delivery method: Package-delivery service

Shipping area: USA, Europe, Asia, South America, Australia, New Zealand

Shipping cost: Vary by weight

Delivery period: 1~2 weeks

Shipping Information: Delivery will only be shipped after confirmation of deposits for orders received by 11 o'clock every day. 

In addition, Acenté uses CJ Logistics or Post Office for delivery.

    -Shipping address: Room2, 5th floor, Gyeonggi Fashion Creative Studio, Gyeonggi Textile Support Center, 1215 Pyeongro-ro, Yangju-si

    - Shipping area: USA, Europe, Asia, South America, Australia, New Zealand

    - Shipping cost: Vary by weight

    - Shipment tracking: Track your shipment on CJ Logistics and Post Office websites.



What is the delivery time?

Shipping starts Monday through Friday on confirmation of deposits for orders received by 11 o'clock.

Invoice numbers can be found between 6~7 pm, and delivery is via Post Office and CJ Logistics. 


How can I change my shipping address, cancel before shipping, or exchange my order? 

Contact us by Q&A message board or email (info.acente@gmail.com) before 12:00 pm on shipping hours. Please note that delivery orders are released after 12:00 pm, so change requests made after that time will be difficult to implement. In addition, please note that all authority is transferred to the logistics team and alteration are not allowed.



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Acenté
23 Sep 2019
Views 459

Acenté accepts exchanges or refunds on required conditions. the purchased items should depart within 14 days of your receipt date. Exchanges and/or refunds are not possible if the following conditions are true: Missing Tag and label, damaged product condition, lost sales value, seasonal product.


Return Address: 

Opo Distribution centres, 30. Sepinae-gil, Opo-eup, Gwangju-si, Gyeonggi-do, Republic of Korea

(12790)


Exchange / Refund / Product Inquiry: info.acente@gmail.com


Exchange / Refund Guide

When using Return Reception in case of exchange due to buyer's remorse or other reasons: Payment of round-trip shipping is required after receipt of payment. 

For exchanges due to misdelivery or product defects: Please contact info.acente@gmail.com or go to 'Contact' to find the fastest delivery service to send us the product on payment on delivery.

In the case of card refund, the shipping fee must be paid after the Return Reception is submitted.


Exchange and Refund Notice

Exchanges and refunds can only be made within 14 days of your receipt. Exchange or return is not possible in the following cases: When the product is lost or damaged due to the customer's sole responsibility, when the returned product is damaged (show traces of stain, body odor, wearing, perfume, wash, use), after valid return date (exchange and refund are possible within 14 days of receiving the product), missing label of the product (if you have cut, lost, or damaged the TAG, plastic wrap, etc), when the value of the product has significantly decreased over time and it is impossible to resell it.